(5b) Refunds and Cancellations policy - Joseph Kelly



Refunds Cancellations

Initial Retainer is Non-refundable.

Case Assessment - one-day

Joseph Kelly reserves the right to cancel a scheduled Case Assessment. If Case Assessment is cancelled, full payment will be refunded to you or you may apply your payment to a future Case Assessment. In the event of Case Assessment cancellation, Joseph Kelly is not responsible for any non-refundable charges or fees incurred as a result of changing or canceling airline or hotel reservations.

If Joseph Kelly is notified of a cancellation more than fifteen business days before a scheduled "Case Assessment," you can receive a fifty percent refund for the cost of the "Case Assessment."

If Joseph Kelly is notified of a cancellation less than fifteen business days before a scheduled "Case Assessment," we will charge one hundred percent of the cost of the "Case Assessment.”

If Joseph Kelly is given no cancellation notice, we will charge one hundred percent of the cost of the "Case Assessment."
Intervention/Mediation Preparation -  three-days

Joseph Kelly reserves the right to cancel a scheduled Intervention/Mediation Preparation. If an Intervention/Mediation Preparation is cancelled, full payment will be refunded to you or you may apply your payment to a future Intervention/Mediation. In the event of an Intervention/Mediation Preparation cancellation, Joseph Kelly is not responsible for any non-refundable charges or fees incurred as a result of changing or canceling airline or hotel reservations.

If Joseph Kelly is notified of a cancellation more than fifteen business days before a scheduled "Intervention/Mediation Preparation," you can receive a fifty percent refund for the cost of the "Intervention/Mediation Preparation." 

If Joseph Kelly is notified of a cancellation less than fifteen business days before a scheduled "Intervention/Mediation Preparation," we will charge one hundred percent of the cost of the "Intervention/Mediation Preparation."

If Joseph Kelly is given no cancellation notice, we will charge one hundred percent of the cost of the "Intervention/Mediation Preparation."
Case Assessment/Intervention/Mediation Preparation - four-days

Joseph Kelly reserves the right to cancel a scheduled Case Assessment/Intervention/Mediation Preparation. If a Case Assessment/Intervention/Mediation Preparation is cancelled, full payment will be refunded to you or you may apply your payment to a future Intervention/Mediation. In the event of a Case Assessment/Intervention/Mediation Preparation cancellation, Joseph Kelly is not responsible for any non-refundable charges or fees incurred as a result of changing or canceling airline or hotel reservations.

If Joseph Kelly is notified of a cancellation more than fifteen business days before a scheduled “Case Assessment/Intervention/Mediation Preparation," you can receive a fifty percent refund for the cost of the "Case Assessment/Intervention/Mediation Preparation." 

If Joseph Kelly is notified of a cancellation less than fifteen business days before a scheduled "Case Assessment/Intervention/Mediation Preparation," we will charge one hundred percent of the cost of the "Case Assessment/Intervention/Mediation Preparation."

If Joseph Kelly is given no cancellation notice, we will charge one hundred percent of the cost of the "Case Assessment/Intervention/Mediation Preparation."
Intervention/Mediation - three to five days

Joseph Kelly reserves the right to cancel a scheduled Intervention/Mediation. If an Intervention/Mediation is cancelled, full payment will be refunded to you or you may apply your payment to a future Intervention/Mediation. In the event of an Intervention/Mediation cancellation, Joseph Kelly is not responsible for any non-refundable charges or fees incurred as a result of changing or canceling airline or hotel reservations.

If Joseph Kelly is notified of a cancellation more than fifteen business days before a scheduled "Intervention/Mediation," you can receive a fifty percent refund for the cost of the "Intervention/Mediation." 

If Joseph Kelly is notified of a cancellation less than fifteen business days before a scheduled "Intervention/Mediation," we will charge one hundred percent of the cost of the "Intervention/Mediation."

If Joseph Kelly is given no cancellation notice, we will charge one hundred percent of the cost of the "Intervention/Mediation."





Dispute resolution

If any dispute arises under the terms of this agreement, the parties agree to select a mutually agreeable neutral third party mediator/ arbitrator to assist them in mediating it.

Any mediation undertaken will be conducted for a maximum of four hours or as determined mutually by the parties at the time. 

If the parties have failed to resolve the matter after the allotted mediation time allowance, the mediator shall become the arbitrator and, after a short break as mutually agreed to or as determined by the arbitrator, the parties shall commence a one hour arbitration hearing if the parties and the mediator all reside within two hours drive of each other, otherwise, mediation/ arbitration will be by a "documents only" submission through email. 

The fee for the mediation and/or arbitration will be split equally by the parties and paid before the award is issued. In the event the arbitration is by hearing, the arbitrator will present his or her award verbally and immediately at the hearing and the parties will comply with the award immediately and at the hearing.

If by e mail, the arbitrator will present his or her award by e mail and the parties will comply as directed by the arbitrator. 

The decision of the arbitrator shall be final (this avoids the possible expense and hassle of going to court).



©1997-2013 Joseph Kelly
Rev: 01/01, 07/03, 8/04, 9/05,  4/06, 9/06/ 12/08, 10/11, 10/13 “Refunds and Cancellation Policy - Joseph Kelly.”